Privacy Policy

Last updated: 2nd November 2025

About Us

1.

We are White Creative Co, operated by Samantha White, a sole trader based in the United Kingdom. Our business address is:

25 Theodore Close, Tunbridge Wells, Kent, TN2 3HT

In this privacy notice, we refer to ourselves as “we”, “us” or “our”.

We are the data controller, meaning we are responsible for deciding how and why your personal information is collected, used, and stored.

This privacy notice explains:

  • What personal information we collect;

  • How we use it;

  • Who we may share it with;

  • Your rights in relation to your personal information.

This applies to all personal information collected through our website, email communications, and other interactions with White Creative Co.

You can contact us via:

  • Phone: +44 7828 011890

  • Email: hello@whitecreativeco.uk

  • Post: 25 Theodore Close, Tunbridge Wells, Kent, TN2 3HT

Your Data Protection Contact

2.

We do not have a dedicated Data Protection Officer, but any questions or concerns about how we handle personal data should be addressed to Samantha White using the contact details above.

Key Definitions

3.

  • Data Controller: The person or organisation responsible for determining how personal information is used.

  • Data Processor: An external organisation or person that processes personal information on our instructions (e.g., hosting services, analytics providers).

  • Personal Information: Any information from which a living individual can be identified.

  • Special Information: Sensitive personal information requiring extra protection, including health, race, religion, sexual orientation, or biometric data. We do not collect special information.

Personal Information We Collect

4.

We collect and process personal information necessary to provide our services and communicate with clients. This may include:

Identity Information: Name, title, date of birth (if relevant).

Contact Information: Email, telephone number, postal address.

Marketing Information: Your preferences for receiving communications from us.

Website and Technical Information: IP address, browser type, device information, and how you interact with our website (collected via cookies and analytics).

Project Information: Any content, branding, or login information required for website or marketing projects we provide.

We only collect information that is relevant and necessary for providing our services.

How We Collect Personal Information

5.

We usually collect information directly from you, for example:

  • When you contact us by email, phone, or our website;

  • When you subscribe to updates or request a quote;

  • When you provide materials for a project (text, images, branding files).

We may also collect some technical information automatically via cookies and analytics tools.

How We Use Personal Information

6.

We only use your personal information for lawful purposes, which may include:

Contractual Purposes: To deliver services you have requested, manage projects, and communicate with you.

Legitimate Interests: To operate our business effectively, improve services, and communicate relevant offers.

Legal Obligations: To comply with accounting, auditing, or other legal requirements.

Consent: When you have specifically opted in to receive communications or marketing.

We will not use your personal information for purposes incompatible with those stated here.

Sharing Personal Information

7.

We may share personal information with:

  • Data Processors who provide services on our behalf (e.g., website hosting, email systems, analytics providers)

  • Potential buyers in the event of a business sale.

We do not sell or trade your personal information.

Transfers Outside the UK/EEA

8.

We do not transfer personal information outside of the UK or EEA.

How Long We Keep Personal Information

9.

We retain your personal information only for as long as necessary for the purposes outlined in this policy or to meet legal obligations (e.g., accounting records, tax compliance, or legal claims).

You can contact us to request a copy of our retention policy.

Your Rights

10.

Under UK data protection law, you have the following rights:

  • Access: Request a copy of your personal information.

  • Correction: Ask for any inaccuracies to be corrected.

  • Erasure: Request deletion of your personal information in certain circumstances.

  • Restriction: Ask us to limit how we process your data.

  • Data Portability: Request your data in a portable format.

  • Objection: Object to processing for marketing or legitimate interests

  • Withdraw Consent: You can withdraw consent at any time for purposes previously agreed.

To exercise your rights, contact us using the details above.

Marketing Communications

11.

We only send marketing communications if you have opted in or we have another lawful reason. You can unsubscribe or change your preferences at any time using the links provided in emails or by contacting us.

We do not pass your personal information to third parties for marketing purposes.

Complaints

12.

If you are unhappy with how we process your personal information, you can raise a complaint with us first, or with the Information Commissioner’s Office (ICO).

Third-Party Websites

13.

Our website may contain links to third-party websites. We are not responsible for how these websites handle your personal information. Please check their privacy notices if you follow external links.

Updates to this Privacy Policy

14.

We may update this privacy notice from time to time. Please check back for the latest version.